Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

If for some reason you are unable to get a voucher, we will of course be able to help - when you visit to collect your food, we will sit with you to work out what support may be available to you.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services, probation officers and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency, but we would normally recommend that you go to see Carmarthen Citizens Advice Bureau, to talk through your situation and find help. They offer drop in sessions between 9am and 3pm on Mondays at 113 Lammas Street, Carmarthen, SA31 3AP, Tel: 01267 234488.

2. Arrange a visit to the referral agency, or have a chat with your support worker.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

Call our free national helpline:

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

Back to Get Help